Privacy Policy
Updated July 2, 2026
At Vrchatz LTD, accessible from https://vrchatz.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Vrchatz LTD and how we use it. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us.
Information We Collect
We collect personal information that you provide directly to us when you fill out a form on our website, request a quote, book a self-drive tour, or contact us for customer support. This information may include:
- Personal Identifiers: Full name, date of birth, passport or driver's license details, and nationality.
- Contact Details: Email address, phone number, billing address, and emergency contact information.
- Travel Preferences: Dietary restrictions, mobility requirements, accommodation preferences, and specific interests for itinerary customization.
- Payment Information: Credit card details or billing information necessary to process your bookings (processed securely via our third-party payment gateways).
We also automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, operating system, browser type, IP address, and the dates and times of your visit.
How We Use Your Information
We use the information we collect or receive for several important business purposes, including:
- Fulfilling Bookings: To process your self-drive tour reservations, secure accommodations, and arrange rental vehicles with our trusted suppliers.
- Customizing Itineraries: To tailor your travel experience based on your stated preferences, interests, and physical requirements.
- Communication: To send you important updates regarding your trip, itinerary changes, emergency alerts, or customer service responses.
- Marketing (With Consent): To send you promotional materials, special offers, or newsletters about new Canadian tour packages, provided you have opted in to receive them.
- Legal Compliance: To comply with legal obligations, such as verifying identity for cross-border travel or responding to lawful requests from public authorities.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with the following categories of third parties to facilitate your travel experience:
- Travel Suppliers: Hotels, car rental agencies, ferry operators, and activity providers necessary to fulfill your specific itinerary.
- Service Providers: Payment processors, IT support, and cloud hosting services that assist in operating our website and business.
- Legal Authorities: If required by law, or in response to a valid legal process, court order, or government request.
Data Security and Retention
We implement appropriate technical and organizational security measures designed to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We will only retain your personal information for as long as it is necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to request access to your data, request correction of inaccurate data, request deletion of your data, or withdraw consent for marketing communications. To exercise any of these rights, please contact us using the details provided below.
Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
Vrchatz LTD
429 Ontario St, Toronto, ON M5A 2V9, Canada
Email: [email protected]
Phone: +14164333268